tag:blogger.com,1999:blog-20715810.post4662699027960039926..comments2023-08-03T20:56:00.765+05:30Comments on Baingan-lores: With Great Power Comes Great IrresponsibilityVidooshakhttp://www.blogger.com/profile/08030746290165298466noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-20715810.post-41694133746288442092008-01-23T10:27:00.000+05:302008-01-23T10:27:00.000+05:30"service levels in india remain "craptacular" (mmm..."service levels in india remain "craptacular" (mmmm.. nice word) simply because the providers have no fear of any effective regulatory agency."<BR/><BR/>That hit the nail on the spot LOL. Now seriously I remember my old ADSL connection Switzerland in the days when broadband was still in it's infancy over there (6-7 years ago) I used to pay the equivalent of 1700 Rs for an unlimited broadband connection (before that I was on dialup) and in all the time I've ever been connected to internet in a way or another in Switzerland I had to call customer care only once, and they were very efficient telling me that they were aware of the problem already as it was one of their server that fried and that the issue shuld be solved withing a couple of hours (and they were right, it did). On top of this their customer service was a toll free number not something that suck up you bank account dry just by hearing "please hold the line, your call is important to us, a customer service agent will be with you shortly". <BR/>In my 4 years in India I lost the count of how many times I had to call my ISP to first hear something as stupid as "Ma'am are you sure your LAN cable is plugged?".<BR/><BR/>Now my sister who is still in Switzerland pay the exact same amount for her ADSL that I pay for my sify account but still has the better service.Cynthia Hallerhttps://www.blogger.com/profile/15693243354879700715noreply@blogger.comtag:blogger.com,1999:blog-20715810.post-21323834809689912572008-01-22T12:29:00.000+05:302008-01-22T12:29:00.000+05:30service levels in india remain "craptacular" (mmmm...service levels in india remain "craptacular" (mmmm.. nice word) simply because the providers have no fear of any effective regulatory agency. in US, Switzerland et al, it is not that the providers (be it WalMart or AT&T or Ford) are any more sensitive-- it merely makes better business sense to spend on good service than spending on multi-million dollar negligence lawsuits. on the customer part, they are OK to pay a little more for the better service rather than fall for the "isse sasta aur kahin nahi" bull@#$%<BR/><BR/>thanks for visiting and commentingVidooshakhttps://www.blogger.com/profile/08030746290165298466noreply@blogger.comtag:blogger.com,1999:blog-20715810.post-64833796112379402392008-01-22T10:22:00.000+05:302008-01-22T10:22:00.000+05:30Sify is as ba as BSNL, I pay for unlimited monthly...Sify is as ba as BSNL, I pay for unlimited monthly access (30 days) and most of the time I can use it only 25 days because it's down, and the customer service is as pathetic as BSNL. <BR/>I keep waiting on Airtel to set a network in my area but I think it won't happen anytime soon, Reliance was supposed to do it, but they've been having issues setting their antena up and/or establishing a proper connection between my home and their server via wireless that they refunded us the instalation money and will contact us again if they solve the problem...5 months later we are still waiting but they still call us to tell us they are still working on it. So until then we are stuck with sify and their craptacular service.Cynthia Hallerhttps://www.blogger.com/profile/15693243354879700715noreply@blogger.com